Benefitfocus adds four members to management team
Benefitfocus has announced four accomplished industry leaders have joined its executive team: Suzanne Leary, Chief Customer Officer; Craig Maloney, Chief Commercial Officer; Tina Provancal, Chief Strategy Officer; and Tim Sand, Senior Vice President, Customer Operations.
These additions illustrate Benefitfocus’ commitment to assembling a management team that applies expert understanding of health plan and employer market needs to help drive the company’s product enhancements and future roadmap, elevate customer experiences through service excellence, and accelerate sales and marketing opportunities.
“I’m thrilled to have Sue, Craig, Tina and Tim join the Benefitfocus management team,” said Matt Levin, president and CEO of Benefitfocus. “Each brings the experience and vision needed to help our customers succeed. With the addition of these experienced leaders, I believe that we have substantially enhanced the team to deliver on our growth strategy, which puts our customers’ voices front and center.”
Leary assumes leadership of Benefitfocus’ customer success organization, serving as Chief Customer Officer. Her team is the focal point for serving the needs of employers, health plans and brokers that rely on Benefitfocus’ solutions. Leary has more than 25 years of demonstrated experience in global operations in the health care and insurance industries, on-demand service, vendor contracts, health insurance, operations management, customer service, and customer service management. Leary has served as senior vice president of global operations at Teladoc Health, a multinational telemedicine and virtual health care company, since July 2017. Earlier in her career, she held director-level and leadership roles through an 18-year career with Blue Cross Blue Shield of Massachusetts.
Maloney joins Benefitfocus as Chief Commercial Officer. He will lead go-to-market functions comprising sales, marketing and the Benefit Catalog voluntary benefits offering. Maloney brings significant carrier and brokerage experience which will help drive growth through these strategic channels and partnerships. Maloney has served as chief executive officer of Maestro Health, Inc., a tech-enabled third-party administrator for employee health and benefits, since September 2019. From June 2016 to September 2019, he was president of enrollment solutions and voluntary benefits at Aon plc, a leader in health, retirement and human capital consulting and outsourcing services.
As Chief Strategy Officer, Provancal will lead Benefitfocus’ product management organization and have responsibility for aligning product, customer and company strategy. She brings over 25 years of deep benefits administration expertise and has held key leadership positions in product development, customer service, business transformation, change management, and marketplace development, with specific expertise with health plans. Since June 2018, Provancal served as senior vice president, transformation and change at Accolade, Inc., a personalized health care advocacy platform. At Accolade, she was responsible for launching all new customer implementations, delivering new solutions across existing customers, and operationalizing new products and services. From September 2008 to June 2018, she held several positions, most recently vice president, exchange solutions, at Aon, where she was responsible for product development and benefits enrollment user design.
Sand, as Senior Vice President of Customer Operations, will help ensure smooth and successful activation of new customers, open enrollment and delivery of administrative solutions that produce efficiencies for Benefitfocus customers. Sand brings more than 25 years of experience in successful implementations, as well as open enrollment and benefits management. From February 2016 to July 2021, he held several positions, most recently chief operating officer at ConnectYourCare, LLC, a leading administrator of health care accounts.