The leaders' secret to connection

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” - Leo Buscaglia

In his book, “No Limits,” leadership expert John Maxwell recounts his reaction to the above quote by Leo Buscaglia. Maxwell reflected on those words after speaking to a large audience. He said, “As I spoke that day, I had invited people to come to me in my world, I realized that instead, I needed to go to them and put myself in their world.”

There are not many more important things that you can do as a leader than connect with your people. Without a connection to your people, it will be hard to lead your people. And herein lies the secret sauce for leaders today - stop expecting the people you lead (or desire to lead) to step into your world. You must step into theirs.

One would think that this is would be a given that most leaders understand. But is it? This train of thought by Maxwell highlights a significant leadership blind spot that must be owned - we think it’s about us, but it’s not.

The impact that you make as a leader shifts in your favor the day you realize this truth and begin to act like it.

When you step out of your own orbit as a leader and put yourself in the world of those you lead great things begin to happen. With this fresh perspective, you just might learn a few things. Here’s a sampling.


You might accidentally learn the hopes of your people when they are in your world, but you learn it intentionally when you step into theirs. To remove yourself from your people is to deny yourself from knowing what inspires them the most.

When you know what fuels the hopes and dreams of your people you will begin to see your leadership more as a sacred trust. The people you lead have placed a degree of trust in you so you need to treat it with its due respect.


When you step into the world of your people you will not only learn about their hopes and dreams, but you will learn the most important things. That you already know their skill sets and areas of expertise is a given - but now you get to know them for who they are, not just what they do. Now you can be in a place to learn their “why” and you can be a leader in their life that adds value with purpose.

When you step into their world you get everything that comes with it. Knowing their “why” gives you the knowledge you need to step up and be the best leader possible.


Maxwell’s transparency about the Buscaglia quote was a dose of refreshing transparency and a lesson for all of us. He felt good about himself after his successful presentation only to realize that he had only been thinking about himself.

As leaders, it’s easy to get caught up in our own orbit and think it’s only about us - our wants, our needs, our ideas, our opinions, and last but not least - having things done our way. But it’s not.

What we learn here goes to the heart of good leadership. When we lead with a heart of kindness, learn how to smile, give a kind word, a listening ear, an honest compliment, an act of caring - these are things that will set you apart as a leader. And when you do these things, your people will be much more receptive to your leadership.

It’s time to realize that to be effective as a leader you must step into the world of the people you lead.

©2018 Doug Dickerson

Daniel Island Publishing

225 Seven Farms Drive
Unit 108
Daniel Island, SC 29492 

Office Number: 843-856-1999
Fax Number: 843-856-8555


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